FAQS

Frequently asked questions

You’ve likely got some questions before booking your treatment. But get in contact with us if you have others not answered here.

  • How much does a treatment session cost?
  • What is the duration of a treatment session?
  • Who will provide my treatment and what happens during the first physiotherapy session?
  • Do I need a referral?
  • Can I claim from my health fund using HICAPS?
  • Do you accept Enhanced Primary Care (EPC) Plans
  • What do I need to bring to my appointment?
  • Do you treat workers compensation and third party cases?
  • Do you treat NDIS?
How much does a treatment session cost?

The initial cost for treatment is $90. The cost of any follow-up treatment is $80. We offer a discounted rate for full-time students and pensioners. Initial cost $80 and follow up treatment is $70.

What is the duration of a treatment session?

At Back on Track our physiotherapy sessions run anywhere between 30 minutes – 1 hour in order to adequately accommodate your needs and address your concerns. 

Who will provide my treatment and what happens during the first physiotherapy session?

Assessment and treatment will only be provided by a registered physiotherapist in a one-on-one consultation. Our experienced practitioners will perform a detailed assessment of the injured area in order to formulate an accurate diagnosis. Once this has been established, you will be educated on the underlying causes of the injury and what to expect in subsequent treatment sessions. Your goals will also be discussed, therefore, specific treatment plans can be implemented. 

Do I need a referral?

No, you do not need a referral from a GP. Many of our patients are referred from orthopaedic surgeons, however, this is not essential.

Can I claim from my health fund using HICAPS?

Yes, if you have a current private health insurance policy that provides cover for physiotherapy, you will be able to claim the rebate from your health fund using HICAPS. The health fund will pay the rebate directly to us and then you will be required to pay the difference. 

Do you accept Enhanced Primary Care (EPC) Plans

Yes, if your GP decides you are eligible to be treated under the EPC program, please bring this referral with you to the initial consultation. We charge a $10 gap for all EPC appointments. 

We chard a $10 gap for all EPC appointments.

What do I need to bring to my appointment?

Please bring a copy of any referrals from your doctor or health professional regarding your condition, x-rays, CT scans, MRI scans and reports that you have had relating to your injury. Comfortable clothing and appropriate footwear are required; we also provide shorts and gowns for treatment.

Do you treat workers compensation and third party cases?

Yes, if you have an accepted WorkCover claim or if you have been injured in a motor vehicle accident and have received a letter from the CTP insurer accepting liability and approving physiotherapy treatment. If we haven’t received approval from the insurer, we are unable to treat you.

Do you treat NDIS?

Yes, we are NDIS certified. Please bring a copy of your service agreement to enable the treating physiotherapist to formulate a plan regarding the frequency of treatment. NDIS treatments are bulk billed. 

OUR TEAM IS READY TO HELP YOU

Get in touch



Visit Us

Shop 41, 1024 The Horsley Dr,
Wetherill Park NSW



Call us

(02) 9604 9744



Opening Hours

Mon-Thurs: 8am-7pm
Fri: 8am-6pm | Sat: 8am-1pm


Get your health back on track






Back on Track Health Clinic


(02) 9604 9744

Shop 41, 1024 The Horsley Dr, Wetherill Park NSW


Copyright by Back on Track 2020. All rights reserved.



Copyright by Back On Track 2020. All rights reserved.